Last Updated: 13/06/2025
Traveller Scribe (A Unit of Mande Holidays)
By accessing and using the Traveller Scribe platform, website, or any associated services, you agree to abide by the following Terms & Conditions. These terms are intended to ensure transparency and responsible usage. Please read them carefully.
Booking & Payment Terms
- Booking Process: All bookings must be made through our official website or verified communication channels. It is the responsibility of the user to provide accurate, complete, and up-to-date information at the time of booking.
- Payment Policy:
- A minimum 20% deposit is required to confirm any service.
- The remaining balance is due 15 days prior to the date of service commencement.
- For bookings made within 15 days of departure, full payment is required at the time of booking.
- Booking Confirmation: Your service is considered confirmed only after receipt of payment and issuance of an official confirmation email from Traveller Scribe.
Cancellation & Refund Policy
- Cancellation by Customer:
All cancellations must be submitted in writing. The following charges will apply:- 30+ days before departure: 25% of the total cost
- 15–29 days before departure: 50% of the total cost
- Less than 15 days: 90% of the total cost
- Non-Refundable Components:
Initial deposits, booking fees, or any promotional discounts availed are non-refundable. - Refund Timelines:
Eligible refunds, if any, will be processed within 7–10 working days after receiving a formal request. - Cancellation by Traveller Scribe:
While every effort is made to operate all services as scheduled, Traveller Scribe reserves the right to cancel or modify services due to unforeseen operational conditions or external factors. In such rare cases, a full refund or credit note will be offered. No compensation will be provided beyond the refund of the paid amount.
User Responsibility
- Accurate Information: The user is responsible for ensuring the accuracy of all personal and travel-related details submitted during the booking process.
- Travel Documents: Travellers are solely responsible for securing all required travel documents, such as valid passports, visas, permits, and identity proofs. Traveller Scribe shall not be liable for denial of service due to documentation issues.
- Code of Conduct: Users are expected to behave respectfully and lawfully during any travel organized through Traveller Scribe. Misconduct, non-compliance, or any illegal activities may result in service termination without refund.
Amendments & Modifications
- By Traveller Scribe:
We reserve the right to make necessary changes to itineraries, hotels, or service components due to weather, political disturbances, safety concerns, or any force majeure event. These modifications are made in the interest of client safety and service continuity.
Note: Such changes do not warrant refund claims unless explicitly stated. - By the User:
Modification requests post-booking are subject to availability and may incur additional charges. Traveller Scribe is not obligated to accommodate last-minute changes.
Limitation of Liability
- Third-Party Services:
Traveller Scribe acts as an intermediary between clients and third-party service providers such as airlines, hotels, transport operators, etc. We do not control or own these services and therefore cannot be held responsible for their actions, performance, delays, or failures. - Force Majeure & Unforeseen Events:
Traveller Scribe is not liable for cancellations, delays, loss, injury, or additional costs resulting from factors beyond its control, such as natural calamities, technical failures, strikes, political unrest, pandemic-related travel bans, or similar events. - Voluntary Participation Disclaimer:
By booking with us, users acknowledge the inherent risks of travel and agree to participate voluntarily. Traveller Scribe cannot be held liable for any unexpected outcomes during the trip.
Intellectual Property
All content on the Traveller Scribe website—including text, graphics, logos, and visual materials—is protected under copyright law. Any unauthorized reproduction or commercial use of content is strictly prohibited.
Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of India. Any disputes shall fall under the exclusive jurisdiction in India.
Contact Us
For any clarification regarding our Terms or other policies:
📧 Email: contact@travellerscribe.com
🌐 Website: www.travellerscribe.com